Frequently Asked Questions

Here you can find the most frequently asked questions we've replied to during time. If you've any more doubt don't hesitate and ask for a personalized demo, we'll be happy to show you Adabra at work!

1.Overview

Do you have a reseller program?

Of course, our program allows you to get exclusive benefits and targeted activities. If you wish to join our partner program and our community, submit your application through the form.

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Is Adabra also working with B2B e-commerce models?

Of course! We can automate learning processes so that our algorithms recognize professional users and offer different products and communications. Re-engagement systems will also be differentiated so as not to “collide” with consumer catalogs.

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Adabra allows you to manage multiple websites and multiple catalogs at the same time?

Of course, Adabra is structured to handle:
Infinite websites (among which you can share segmentations)
Infinite catalogs (with different languages and currencies)

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Will it be a constant technical support?

Certainly. We offer our professionalism to help you to achieve your goals. The contract includes a package of support hours to launch the project and learn how to use the platform. Our customers then have access to the Adabra Academy, a series of free training applications on platform automation strategies and marketing to get the latest innovations.
Finally, if you follow our social networks, our blog or subscribe to our newsletter, you will receive a number of interesting content to read and download to keep you up to date.

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Once installed, how long does it take for the platform to learn?

Adabra has an original approach to this: the machine-learning engine will learn right away, starting from your history.
We have developed a process that allows us to train our algorithms so that you can immediately benefit of a good level of customization. This will allow you to speed up a process that would typically take several months.
In addition, our technology offers you a sophisticated marketing intelligence and automation platform, even if you do not have large volumes (in terms of page views / user base).

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What benefits can I get for my e-commerce by using the Adabra platform?

Adabra is a platform designed to enhance your KPIs because it creates unique and personalized experiences for your users.

With Adabra, you can:

  • Recognize the user
  • Fully customize the communication on all channels

All this gives you the following advantages:

  • Sales increase
  • Increase in upselling / cross selling / drive to store
  • Better customer satisfaction and loyalty
  • Best ROI
  • Personal shopper online and offline always up to date

With Adabra, you can control many metrics in real time:

  • Page view increase
  • Product view increase
  • Average value of the order increase
  • Number of products for the average basket increase
  • Discarded basket decrease
  • Lead increase
  • New user registration increase
  • Click Trough Rate via direct / trigger increase
  • Open Rate via newsletter / direct / trigger increase

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Why is Adabra different? What are your strengths compared to other automation and marketing platforms?

Adabra is a different platform for 3 main reasons

  • It is an Omnichannel native platform (online and offline)
  • It allows you to segment your users and their behaviors and use all the data sources in real time by creating dynamic clusters based on the user’s lifecycle and
  • it has a customization engine based on artificial intelligence that allows predictive marketing strategies

Not enough? Read the following points.

Native Omnichannel

Adabra has a horizontal setting. This means that the segmentation and customization engine can be shared with all communication channels (website, social networks, e-mail, store, customer service, etc.). The resulting benefit is the ability to share strategies and decisions across multiple departments (marketing, communication, customer service, retail) in a fully automatic way by simply setting the rules for each channel.

This approach is fundamentally different from other platforms based, for example, on the personalization of the website or customization of email communications. Adabra interacts in real-time with each user independently of the channel and allows you to offer a personalized and coherent experience during the customer journey, even offline: for example customer service or stores. Adabra has a feature called experience manager that allows you to create customized experiences through all channels.

Dynamic segmentation of all data, in real time, based on the customer life cycle

In order to have a complete view of your clients, you need to take into account all available data and update them in real time. Adabra not only customizes the offer based on the user’s navigation, but also takes into account all historical and contextual variables. The segmentation is therefore very complete and allows you to identify the user’s status in real time: for example, if the user is at risk (because he has not been buying for a long time), if he is on hold (abandoned pages or cart), if he is a hero (a user who buys many products and often).

Artificial Intelligence and Predictive Marketing

Adabra works with all available data from all sources and constantly learns to refine the knowledge of your users. Adabra Artificial Intelligence contains 12 algorithms that can group people who have similar behaviors by profile and / or habits. The machine learning system constantly learns from the audience and different information to anticipate and suggest you the next step to take. As the user interacts with Adabra, the platform gathers similar information and offers the winning product. In addition, it is able to determine independently the channel to be used according to the customer journey.

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2.Settings and Configuration

Will Adabra integration slow down my site? Can it create speed related problems?

Absolutely no! Adabra scripts do not create problems (unlike the other platforms partially developed with server side features).
Our algorithms are invoked via JavaScript in asynchronous mode and “exist” in an isolated “Adabra” object.
For this reason, they do not cause problems or slowdowns and appear in a similar way to the famous Google Analytics scripts:
Custom Namespace: In some cases, some of our customers want to “keep” the provider of their intelligence technology secret so they asked us to customize the namespace so that they have scripts in the Web sites that do not contain adabra.com but nomedusite.ext.

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Do we need special technical skills to use Adabra?

No, it is very simple. The setup of the plugin is fast and the structure of the dashboard is designed to make clear and visible the actions to take and the metrics to use.

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My e-commerce is developed on a commercial CMS platform. Can I install Adabra?

Yes! Currently, Adabra can support more than twenty e-commerce platforms.
With our plug-ins, our clients can continue to work with its systems safely without changing the way they work.
Adabra is compatible with all e-commerce businesses and, as mentioned in the previous point, the setup is very easy!

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My e-commerce is developed on a custom / proprietary platform. How do I integrate Adabra?

The integration is feasible and effortless.
To date, about 40% of our customers use custom or proprietary platforms.
Simply follow the “Adabra How to” technical manual that we will provide to integrate Adabra and you will be ready.

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How do I install Adabra in my e-commerce?

The ease of installation and use is one of Adabra’s strengths. It is necessary to insert the “javascripts” that you will receive by e-mail or to install our plugins, ready for the main platforms on the market (see here our existing integrations).
It only takes a few minutes to activate Adabra.

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3.Functionality

Is it possible to manage discount codes dynamically?

Yes. Adabra offers the management of reduction codes manually and automated. Therefore, you can add or change a discount code at any time directly from the Adabra platform.
If your coupon strategy involves dynamic coupon creation and customized coupons related to individual users or products, we offer you an api integration system in order to synchronize with your cms.

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Does Adabra offer a trigger-based automation system?

Yes, one of Adabra’s strengths is the high level of automation. Today, we handle more than 200 types of triggers on all channels, from e-mail to social networks. With our experience manager feature, you can design different processes for each user segment by creating custom paths. Adabra will independently determine whether to trigger the scheduled trigger independently from the interactions results.

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How does A / B testing work?

Our experimental features are characterized by an “A / B / X ready go” model, which means you can experiment more than two combinations at the same time.
It is also possible to determine winning content so that, at the end of the test, the most successful creativity is “promoted” as a primary creativity and can continue to generate results.

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Adabra offers a customized search engine?

Yes. We offer a way to customize the internal search field for the website so that you can display the right products and categories even before the user presses the “search” button. In addition: we can also customize the “listing pages”, i.e. the pages with the products list: whether they are categories, brand, tag or output search pages. Our level of marketing intelligence is comprehensive and structured.

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How are the generated recommendations are created for newsletter?

Our recommendations are calculated and generated in real time when each user opens the newsletter or the e-mail sent. This allows you to offer the available products.
Depending on the user history information (products viewed, previous clicks, purchases, etc.), we are able to offer the most similar products to each user, in a personalized and unique way!

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Is Adabra compatible with e-mail services?

Of course. Adabra customizing recommendation engine can be integrated into any HTML newsletter.
With few steps and thanks to a simple and intuitive interface the best products can be communicated to each client in a personal and unique way. If you already have an ESP system, we can integrate with it with no problems.

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Can I use Adabra in my physical store?

Of course, Adabra is a solution designed for a total retail.
Finally, you can show your stores that digital channels are not their “main competitor”, but actually an important ally even in the generation of drive to store activities. Our system can be integrated into cash register systems. Once the customer has been identified, the salesperson can view the type of active offers, tastes and preferences and guide the interaction, already knowing what is happening on the website and on other channels.

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I already have an active call center. Can it interact with the potential offered by Adabra?

Absolutely yes. Through Adabra’s intelligence, all customer support activities will be facilitated and will help the company by offering products, discount codes and promotions without wasting your time. Adabra can show the offers, already approved by the marketing office, to call center operators taking into account the user’s profile. Messaging, chat, phone and e-mail: you can choose the way you want to make the re-engagement as efficient as possible.

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4.Customization

What is the level of personalization of my graphic elements?

At the highest level! Adabra offers two customization templates:
The first “simplified” by an editor, which also allows those who do not have technical knowledge (html, css, meta-programming) to use and customize the models provided by Adabra
The second “advanced” through which you can rewrite and edit each item managed by Adabra.
You will find all the native styles of your e-commerce website so that you can reuse them without having to write other codes. You can customize the structure of the model, its html and, thanks to the Meta Language offered by Adabra, you can include variables, return product cycles, etc.

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What kind of customization can I get with Adabra?

Adabra allows you to customize the products and messages for each user (each will see different things according to its profile / segment) on all channels: slide show of your site, banner, pop-up, Facebook ads, push notification, telegram, adwords, etc.
Not only, you will be able to offer your customer service and sales channels the opportunity to personalize all communications.

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Once installed, do I have to insert a “div” or “Custom Tag” in each area to create the customization?

No, once you have installed Adabra, you will be able to manage customizations directly from the dashboard that we will provide. It’s very simple!

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